Política de reembolso

Return and Refund Policy

If you aren't satisfied with the items you receive, you may initiate a Return Request within 30 days from the date of the item's arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.

Return Eligibility

• Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
• To ensure that your return is valid and eligible for a refund, always process a return in accordance with our return procedure and be sure to provide the tracking number as soon as you ship your return.

Return Shipping Costs

• If the return is due to the customer's preference (e.g., change of mind, dislike of the product), the customer is responsible for all return shipping costs. The specific fee will vary depending on the carrier you choose.
• If the return is due to a defect, damage, or an error on our part (e.g., wrong item sent), we will cover the return shipping costs in full.

Personalized & Custom Orders

Every personalized piece we create is made especially for you—engraved with your name, message, or design, and crafted with care. Because of this unique nature, customized items cannot be restocked or resold once they've been made. For this reason, we're unable to accept returns or exchanges on personalized orders unless there is a quality issue on our end. If something arrives damaged or doesn't meet our quality standards, we'll always make it right.

Customer Service Response Time

If you don't receive a response from our Customer Service team within 24 hours on weekdays or 48 hours on weekends, please check your spam folder — our emails may have been filtered incorrectly by your email provider.

---