FAQ

How to contact us?

You can find us by email (service@lightyear24.com) or online chat

How Long is Your Shipping Time?

1.The product will be delivered within 3 working days after the order is prepared. Shipping times can vary depending on your location and shipping methods.

2. We offer express and standard delivery, express delivery takes 7-10 work days, standard delivery takes 14-18 work days.

How can i check my order status?

To know your order status, you can go to our website: www.lightyear24.com and then click "Order Status"  or contact to our customer service

What is the return policy?

If you aren’t satisfied with the style or quality of the items you receive, you may initiate a Return/Exchange Request within 14 days from the date of the item’s arrival.

Can I Change my Shipping Address?

1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing order.
2. For change shipping address, please contact our Customer Service. Please note that we can only help you modify your shipping address BEFORE PACKING.
3. If the order has already been shipped to destination country and you need to make changes on the address, we highly recommend to track your package, find out the shipping courier and reach out to them for arrangements, so they can reroute the package to the address where you want your package to be delivered.

Which Payment Method Does LightYear24 Support?
A:Currently only supports PayPal, we are actively expanding other payment channels