Widerrufsrecht

If you aren’t satisfied with the  items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.

✔ Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.

✔ We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.

✔ To ensure that your Return is valid and eligible for a refund:

✔ Always process a return in accordance with our Return procedure

✔ Be sure to provide the tracking number as soon as you ship your return

A Note on Personalized & Custom Orders

Every personalized piece we create is made especially for you—engraved with your name, message, or design, and crafted with care. Because of this unique nature, customized items cannot be restocked or resold once they've been made.

For this reason, we're unable to accept returns or exchanges on personalized orders unless there is a quality issue on our end. If something arrives damaged or doesn't meet our quality standards, we'll always make it right. 💛

Thank you so much for understanding—it truly means the world to us.

Addional NOTE

（1）If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekends), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

（2）If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

（3）If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.